Personal Data Protection Policy


1. Overview

  • JBA is committed to protecting the personal data you provide.
  • This policy explains how JBA collects, processes, and uses your data online, applying to all their websites (unless a specific privacy statement applies).
  • Personal data refers to any information related to an identified or identifiable individual.
  • By agreeing to this policy, you accept its contents and any future changes.
  • If you disagree with the policy, please refrain from using JBA's services or websites.

2. Types of Personal Data and Collection Methods

Depending on the tour, JBA may collect personal data from you, your travel companions, and your children (if applicable). This may include:

  • Basic Information: Name, date of birth, gender, contact details (email, phone).
  • Travel Information: International flight details (if applicable).
  • Special Requests: Dietary preferences, allergies, mobility needs.
  • Media Content: Photos or videos taken during trips for promotional purposes.

3. Purposes of Personal Data Collection

JBA collects personal data to:

  • Share with relevant third parties (e.g., transportation, accommodation, dining, attractions) to arrange your tour.
  • Deliver the best possible services and fulfill special requests.
  • Offer promotions such as birthday gifts or reward points.
  • Provide necessary information to authorities for visa services (e.g., embassies, consulates).
  • Issue invoices and legal documents as required.
  • Comply with requests from competent state authorities.

4. Personal Information Processing

· Customer Responsibility: You confirm that all data provided is accurate and legal. If you provide data on behalf of a third party, you must obtain their consent before sharing it with JBA.

· JBA Commitment: JBA will use collected data solely for its intended purposes and will not sell, distribute, or lease your personal information unless legally required.

5. Data Storage

JBA will store your personal data only for as long as necessary to fulfill its intended purposes and will cease storage in accordance with legal requirements.

6. Personal Information Security

JBA values your trust and is committed to protecting your privacy with strict security measures. Data access is restricted to authorized personnel only, and appropriate systems are in place to safeguard your information.

7. Disclosure of Personal Data

JBA will not share your personal data with third parties except:

  • As stated in the "Purposes of Personal Data Collection" section.
  • When required by competent state authorities.
  • When necessary to provide services to you.

8. Editing Personal Data

If your personal information is inaccurate or incomplete, please contact JBA via email or hotline to request corrections.

9. Mechanism for Handling Complaints Regarding Misused Personal Information

If you suspect that your personal data has been misused, you can file a complaint via JBA’s hotline or email.

  • JBA commits to responding within 24 business hours and resolving issues promptly.
  • Disputes will first be addressed through negotiation. If unresolved, legal action will follow under the jurisdiction of the local court in Vietnam.

10. Contact Information

JBA Company Limited

  • Address: 5th Floor, CJ Building, 2bis-4-6 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh City
  • Email: info@jba-dmc.com
  • Hotline: 081 963 8080

Thank you for your trust in JBA’s services.